Frequently Asked Questions
Who is Student Accounting Services? Student Accounting Services is responsible for billing students and processing payments. Our mission is to provide excellent service to students, parents, alumni, faculty, staff, sponsoring agencies and others in support of the academic, administrative and financial activities of Boston University. Where is Student Accounting Services located? Student Accounting Services is located at 881 Commonwealth Avenue, Boston, MA 02215. The office is on the Lower Level. What hours are you open? The office is open 9:00 am-5:00 pm, Monday through Friday throughout the year, except holidays. How can I contact Student Accounting Services? You can contact us in the following ways:
For further contact information, please visit our Contact Us page. What should I do if I have not received my invoice for an upcoming semester? If you have not received a Fall Semester invoice by July 15, or a Spring Semester invoice by December 10, please call Student Accounting Services at (617)353-2264 to request one. Please be aware that students are responsible for payment in full of their outstanding balance by the payment deadline without regard to receipt of an invoice. Where will my bills be sent? Unless you notify us otherwise, Student Accounting Services will send bills to your permanent (home) address. If your bills should be sent to a different address, please use the Student Link to update your "Billing Address", or send a request for this address update to our office. During each billing cycle, only one invoice is generated per student. If you require that bills be sent to more than one address, we suggest the invoice be sent to you. You can then forward copies to whatever address you wish. If all or part of your educational expenses should be billed to a sponsor, government or company, the sponsoring agency will receive a separate invoice. Please refer to Agency Sponsorship for more information. How can I find out my Student Account balance? You can learn the current balance on your student account by accessing the Student Account Inquiry option on the Student Link. What are pending items? Pending items reflect anticipated payments or Financial Aid amounts, and as such may be subject to change. If anticipated loans do not appear on your invoice as either credits or pending items, it may indicate that certain requirements for these loans have not been completed, and you should contact the Office of Financial Assistance at (617)353-2965. Graduate students should contact the financial aid officer at their school. What will happen if there are insufficient funds in my bank account to cover a check payment? If a check is returned for non-payment, Boston University reserves the right to take any or all of the following actions:
In addition to tuition, what are the other charges on my invoice? Please refer to the Tuition & Fees page for information about specific fees. Am I required to pay the medical insurance charge? Please refer to the Medical Insurance page for information regarding insurance coverage requirements and waiving the medical insurance charge. Please note: Full-time graduate students are charged a Health Services Fee each semester. This is a mandatory fee, unrelated to medical insurance, and cannot be waived. For more information, please refer to the Fees Explained section. |
SAWEB HOME CONTACT US PAYMENT DEADLINES >>FALL >>SPRING >>SUMMER YOUR BILL >>TUITION & FEES >>PAYMENT OPTIONS >>PAYMENT PLANS >>OTHER DEDUCTIONS REFUNDS OFFICIAL WITHDRAWAL MEDICAL INSURANCE SPORTS PASS IRS FORM 1098T STUDENT LINK FAQ ResNet FAQ TuitionPay FAQ CONTACTS/LINKS |
