Boston University Office of Information Technology
University Computers
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Repair Pricing

Diagnosis Repair Installation Services
Non-Warranty
In-Warranty
Non-Warranty
In-Waranty
Memory
Drives
Keyboards
Network & Wi-Fi
Software
New Computer Setup
Preventive Maintenance

Diagnosis

Depot
Diagnosed within the current posted number of days.

Onsite
Technician onsite next business day, unless later date requested by customer, diagnosed within quoted time period.

Non-Warranty
Depot $351
Onsite, BU Depts $351 + $252 onsite fee
1: Diagnosis fee is non-refundable. Fee will be applied towards completed repair charges.
2: There is a one time non-refundable onsite fee per repair.
 
Warranty
Standard Depot Free of Charge
Onsite, BU Depts Free of Charge

Repair

Non-Warranty
Depot $100 per hour + Parts
Depot, BU Depts $75 per hour + Parts
Onsite, BU Depts $75 per hour + Parts + onsite fee2
2: There is a one time non-refundable onsite fee per repair.
 
Warranty
Depot Free of Charge
Onsite, BU Depts Free of Charge
(Hourly labor rates are billed with a 1 hour minimum and hour increments thereafter)

Installation

Hardware
Memory $30
Installation fee waived if memory is purchased within 7 days of machine purchase at UC
Drives $40
Keyboards $35
Network & Wireless Cards $40
 
Software
OS with Restore Media $60 per OS
OS without Restore Media $110 per OS
Install Applications $40 first app., $20 each additional app.
Virus removal $50
Spyware removal $50
(Hourly installation rates are billed with a 1 hour minimum and 1/4 hour increments thereafter)

Services

New Computer Setup
If Computer is purchased from UC $60
If Computer is not purchased from UC $100
 
Preventive Maintenance Plan
Back-to-School Special Through Sept. 8, 2008 $149
After Sept. 8, 2008 $199
(For complete details please visit our Preventive Maintenance Plan page.)
 
Data Backup
 June 23, 2008
Phone: 617-353-1800
Fax: 617-353-1771
Office of Information Technology
Boston University
Office of Information Technology University Computers