| 2-hour lecture, demonstration, and hands-on practice
·Limited to 16
·Registration required 
Description Many departments publish frequently asked questions (FAQs) on their web sites. As the number and quality of FAQs grows, users will turn to them first, reducing the burden on a department's support staff. Most FAQs on the BU Web are simply HTML pages, with a list of questions at the top that link to the answers further down the page. However, there is a better way to serve them: put the FAQs in a searchable database. Visitors will find answers more quickly and efficiently. Also, departments can standardize and maintain their FAQs more effectively. You can view a course outline and course materials online. Benefits After taking this class, you will understand: - how to properly prepare your FAQs for storing in a database.
- how to create the searchable database of your FAQs via a web form.
- how to customize the FAQ Search page and Results page with the look of your web site.
- how to edit and maintain your FAQs via a web form.
- how to tie in the Question/Comment form on your web site directly to your FAQ database.
Prerequisites Forms: Introduction and Dreamweaver: Managing a Site (or equivalent knowledge). Access to a site on www.bu.edu is recommended. Other
Instructor |
NIS Staff |
Location |
To be announced |
Dates |
Not taught this semester
|
|
